bidjili | Privacy Policy - How We Protect Your Personal Data

Our Commitment

Bidjili respects and is committed to protecting your privacy. We collect only necessary information and use it solely to provide our services. Your personal information is never sold or rented to third parties.

We use bank-grade encryption for all sensitive data
Your information is stored on secure servers that are regularly monitored
We comply with international data protection regulations and GDPR
You have full control over your data and can access or delete it at any time

1. What Information We Collect

Bidjili collects various types of information to provide you with the best service and fulfill legal obligations. We only collect information necessary to operate and improve our services.

Personal Identification Information

When you register at bidjili, we collect:

Basic information: Full name, date of birth, gender, nationality
Contact information: Email address, mobile phone number, home address
Identity Verification: National ID number, passport number, or other government-issued ID
Financial Information: Bank account number, payment method details (only necessary portions)
Uploaded Documents: ID card, utility bill, bank statement, etc. for verification

Account and transaction information

While using your bidjili account, we track and store:

Login credentials and security settings
Deposit and Withdrawal Transaction Details
Bet history, win-loss records, account balance
Bonus and Promotion Usage Information
Customer support communication history
Gaming Preferences and Play Patterns

Technical and Device Information

To enhance your browsing experience and ensure security, we automatically collect:

IP address and geolocation data
Device type, operating system, browser version
Information from cookies and similar tracking technology
Site navigation patterns and page views
Referral source (which site you came from)
Session Duration and Interaction Data

2. How We Use Your Information

Bidjili uses your collected information for the following purposes. We never use your information for unauthorized purposes and only retain it for as long as necessary.

Account management and verification

To create, maintain, and secure your bidjili account. To verify your identity and ensure you meet age and jurisdiction requirements. To maintain account security and prevent unauthorized access.

Payment processing

To process your deposits and withdrawals and maintain transaction records. To ensure payment security and prevent fraud. To comply with financial regulations and anti-money laundering (AML) laws.

Providing Gaming Services

To provide you with betting and gaming services on the bidjili platform. To process your bets, calculate wins and losses, and issue payouts. To manage bonuses, promotions, and loyalty rewards. To track your gaming history and performance.

Customer support

To respond to your questions, issues and requests. To provide technical support and troubleshooting assistance. To handle your feedback and resolve complaints. To record and analyze support interactions to improve customer service quality.

Service improvement and personalization

To understand your preferences and interests and customize your experience. To recommend relevant games, offers, and content for you. To analyze platform performance and develop new features. To study user behavior and optimize services.

Marketing and communications

To inform you about new games, promotions and special offers (subject to your consent). To send newsletters, updates and important notifications regarding bidjili. To communicate with you via SMS, email, push notifications or other channels.

Security and fraud prevention

To detect and prevent fraudulent activity, money laundering, and other illegal behavior. To monitor account security and identify suspicious activity. To protect our systems and users from cyberattacks and data breaches. To maintain a safe gaming environment.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, and gaming license requirements. To cooperate with lawful requests from law enforcement or regulatory authorities. To meet record retention and audit requirements. To defend legal claims or disputes.

3. Data Sharing and Third-Party Disclosure

Bidjili takes your privacy seriously and we do not share your personal information with third parties unless necessary to provide our services or required by law. We may share your information in the following circumstances:

Sharing Partners	Purpose	Data type
Payment Processors	To process deposit and withdrawal transactions	Name, payment method details, transaction amount
Identity verification services	To verify your identity and age	Name, date of birth, ID documents
Game Providers	To provide third-party gaming and sports betting services	Username, bet history, game statistics
Cloud Service Providers	Data Storage and Platform Hosting	All account and transaction data (encrypted)
Analytics Providers	To analyze site performance and user behavior	Device information, browsing patterns (anonymized)
Customer Support Tools	To provide effective customer service	Name, email, support ticket history
Marketing Partners	To send targeted promotions and offers (subject to your consent)	Email, phone number, preferences
Regulatory Authority	To meet legal and regulatory obligations	Any data required by law
Law Enforcement	To assist in lawful investigations	In accordance with court orders or other legal processes

Important note

All third-party service providers working with Bidjili are under contractual obligations to keep your data secure and use it only for specified purposes. We ensure that all partners adhere to appropriate data protection standards.

4. Data Security and Protection Measures

Bidjili has implemented industry-leading security measures to protect your personal information. We continuously update and improve our security practices to stay protected against emerging threats.

Technical Security Measures

SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption, providing banking-grade security
Data Encryption: Your sensitive information is encrypted at rest and in transit
Firewall Protection: Multi-layer firewalls protect our servers and databases from unauthorized access
Intrusion Detection: Real-time monitoring systems detect and prevent suspicious activity
Secure servers: Data is stored in secure data centers with physical and digital security
Regular Backups: Automatic and encrypted backups prevent data loss

Organizational Security Measures

Access Control: Only authorized personnel can access your data, and only to the extent necessary for their job
Staff Training: All Bidjili staff receive data protection and privacy training
Confidentiality agreement: All employees and contractors are bound by strict confidentiality agreements
Regular Audits: Third-party security audits evaluate our systems and processes
Incident Response Plan: We have plans in place for rapid response in case of data breaches or security incidents

Your Responsibilities

While bidjili ensures the highest security, it's also important for you to keep your own account secure:

Use strong, unique passwords and change them regularly
Never share your login credentials with anyone
Be cautious when logging in from public or shared computers/networks
Enable two-factor authentication (2FA) for extra security
Stay alert for phishing attempts and suspicious emails
Always log out after use, especially on shared devices

5. Your Data Rights and Control

Bidjili respects your data privacy rights and gives you full control over your personal information. You have the following rights:

Right of access

You have the right to view and receive a copy of the personal data bidjili holds about you.

Right to Rectification

You can update or correct your inaccurate or incomplete information at any time.

Right to Deletion

You may request deletion of your personal data (subject to certain legal obligations).

Right to Object

You can object to the processing of your data for specific purposes, such as direct marketing.

Right to restriction

You may request restriction of your data processing under certain circumstances.

Right to data portability

You can receive your data in a structured, commonly used format and transfer it to another service.

To exercise your rights

To exercise your data rights or if you have any questions about your personal information, contact our Data Protection team:

Email: privacy@bidjili.bet
Customer support: support@bidjili.bet
Response Time: We will respond to your request within 30 days

After verifying your identity, we will process your request. In some cases, we may be required to retain certain data due to legal or regulatory obligations.

6. Cookies and Tracking Technology

Bidjili uses cookies and similar tracking technologies to enhance your browsing experience and optimize our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

1. Essential Cookies (required)

These cookies are essential for the basic functionality of the website. Without them, you cannot use bidjili services.

Login and account authentication
Security and Fraud Prevention
Site Navigation and Basic Functions

2. Performance and Analytics Cookies

These cookies help us understand how users interact with our site so we can improve performance.

Page view and traffic source tracking
User behavior and interaction patterns
Site performance metrics

3. Functionality Cookies

These cookies remember your preferences and provide a more personalized experience.

Language and Region Settings
User interface customization
Game preferences and favorites

4. Targeting and Advertising Cookies (optional)

These cookies are used to show you relevant promotions and offers based on your interests (subject to your consent).

Personalized Marketing Messages
Retargeting Campaigns
Conversion tracking

Managing and controlling cookies

You can change your cookie preferences at any time:

Browser Settings: Most browsers give you the option to block or delete cookies
Cookie Preference Centre: You can opt out of non-essential cookies on our website
Third-Party Opt-Out: Use industry opt-out tools for advertising cookies

Note: Disabling essential cookies may prevent some features of bidjili services from working properly.

7. Data Retention and Storage

Bidjili retains your personal information only as long as necessary to fulfill the original purpose of collection or to comply with legal obligations. Our retention period depends on the type and use of data.

Retention period

Active account data: We retain your profile and transaction data while your account remains active
Inactive Account: If your account remains inactive for 12 months, we will notify you about data retention
Closed Account: After account closure, we retain certain data for 5-7 years for legal and regulatory requirements
Transaction Records: Financial transaction data is retained for 7 years in accordance with anti-money laundering regulations
Marketing Communications: If you unsubscribe, we delete your marketing data within 30 days
Web Analytics: Anonymized browsing data is automatically deleted after 26 months

Data Deletion

Once the retention period ends or when no longer needed, we securely delete or anonymize your personal data. You may request deletion of your account and associated data at any time, though certain information may need to be retained for legal obligations.

8. Children's Privacy

Bidjili is an adult betting platform and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.

Strict Policy for Underage Users

All users must declare their age during registration
We perform age verification checks using ID documents and third-party services
If we learn that a minor is using our services, we will immediately suspend their account
All personal information of minors will be deleted without delay
If parents or guardians believe their child has provided information to us, they can contact privacy@bidjili.bet

Bidjili supports responsible gaming and is committed to protecting minors from online betting.

9. International Data Transfer

Bidjili is a global platform and your personal information may be stored and processed on servers outside Bangladesh. We ensure all international data transfers are carried out with appropriate safeguards.

Data Transfer Safeguards

Standard Contractual Clauses (SCCs): We use EU-approved SCCs for data transfers
Adequacy Decision: We only transfer data to countries with adequate data protection laws
Certification Scheme: Our data processors maintain international privacy certifications
Encryption: All cross-border data transmission is encrypted

Countries where your data may be transferred include the European Union, United Kingdom, and others where our service providers are located. Your data rights remain protected regardless of geographic location.

10. Privacy Policy Updates

Bidjili may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

Update process

Notifications: For significant changes, we'll notify you by email, site banner, or app notification
"Last Updated" date: The latest revision date is always shown at the top of this page
Change Log: Important changes will be highlighted in the new version
Review Period: For significant changes, you will be given reasonable time to review and accept the new terms

Continuing to use bidjili after updates means you accept the revised privacy policy. If you do not agree with the changes, you may close your account.