Bidjili FAQ - Answers to All Your Questions Here

Account verification helps ensure your security and prevent fraud. It's part of complying with international regulations. For verification, you'll need to submit a photo of your National ID or passport and proof of address (utility bill or bank statement). Verified accounts have higher withdrawal limits and access to special promotions.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and you'll receive a password reset link. Click the link to set a new password. Keep your password strong (at least 8 characters, use uppercase and lowercase letters, numbers, and special characters). If you don't receive the email, check your spam folder or contact the support team.

No, only one account per person is allowed on bidjili. Opening multiple accounts violates our terms and conditions and will result in all accounts being suspended and balances forfeited. We detect duplicate accounts through IP address, device, and payment information. Family members can open separate accounts but must use different email, mobile, and payment methods.

Withdrawal requests are usually processed within 1-24 hours. You'll receive the fastest payments via Mobile Pay, Nagad, and Rocket (1-6 hours). Bank transfers may take 2-3 business days. Account verification is required for first-time withdrawals, which may add some time to the process. Withdrawals are much faster on verified accounts. Minimum withdrawal is BDT 1,000 and there are no fees.

Most deposits are processed instantly, but in some cases it may take 5-10 minutes. If money has been deducted from your mobile banking but hasn't appeared in your account, first refresh the page and check your transaction history. If it still doesn't show up, contact customer support with your transaction ID and payment receipt. We'll resolve it quickly.

Yes, you can add or change your payment method at any time. Go to account settings and add a new method in the payments section. However, remember that withdrawals are sent to the same payment method you used for deposits (to prevent money laundering). To withdraw via an alternative method, contact the support team and provide the necessary documents.

Rollover or wagering requirement is a bonus condition where you must bet the bonus amount a specified number of times before withdrawing. For example, a BDT 1000 bonus with 5x rollover means you need to bet a total of BDT 5000. This helps prevent bonus abuse. You can view your rollover progress in your account. Remember, different bonuses may have different rollover requirements.

bidjili offers weekly cashback bonuses where you get a percentage back on your lost bets. Typically 10%-25% cashback is provided depending on your VIP level. Cashback is automatically credited every Monday and has low rollover requirements (usually 1x-3x). It's a great way to recover some of your losses.

Yes, you can cancel an active bonus at any time. However, keep in mind that cancelling the bonus will also forfeit the bonus amount and any winnings made with the bonus. Only winnings from your own deposit amount will remain. To cancel a bonus, go to account settings, navigate to the bonus management section, and click the "Cancel Bonus" button.

The minimum bet on bidjili usually starts from BDT 10, which is convenient for all players. Maximum bet limits depend on the sport, event, and market. You can bet up to BDT 1,00,000 on popular matches. Higher limits are available for VIP members. The maximum payout limit is shown next to each event, typically up to BDT 10 lakh.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases such as event postponement or cancellation, bets are refunded. Some bookmakers offer a "cash out" option where you can withdraw partial or full funds before the event ends. This helps reduce risk. Cash out is not available for all events and the cash out amount varies based on odds.

When you win, the money will be credited to your account as soon as the event ends. In most cases this is instant, but some complex bets (like season-long bets) may take a little time to settle. Bets are settled after the result is officially confirmed. If an event is cancelled or postponed, bets will be refunded. You can see the status of all your bets in your betting history.

Set up 2FA to boost your account security. Go to Account Settings, select the Security section, and choose "Enable Two-Factor Authentication". Verify your mobile number and you'll receive an OTP. From then on, you'll need to enter both your password and the OTP code each time you log in. This protects your account from hacking even if someone knows your password. You can also use the Google Authenticator app.

If you notice suspicious activity, take immediate action. First, change your password and notify customer support. We will temporarily lock your account and begin an investigation. Check all recent logins and transactions. If there have been unauthorized withdrawals, we will attempt to reverse them. Enable 2FA for the future and use a strong, unique password.